Customers prepared to pay more for good service

American Express has released a survey showing that the majority of the British are prepared to pay up to 7% more for an item if it comes with good service

Unsurprisingly 70% of customers are more likely to give a company repeat custom after receiving good customer care.

If you look at retailers who are valued by customers its not the "pile it high, sell it cheap" brands who come out well but those who base their company on good service such as John Lewis and Lakeland Trading

Which Magazine recently voted Lakeland as the UKs best retailer after surveying 1400 customers. The reason? "Superlative customer service"

How much better it is to compete on how good your service is than how cheap you can sell your goods.

If you want to try out how good our service is please email sales@bestyears.co.uk