Customer complaints welcome

We loved the Sainsbury's documentary this week where the wonderful Niall created a customer surgery in store so that customers have some where very obvious to take their complaints to

Best Years are a small soft toy wholesaler, not a massive retail chain but we love customer complaints. Its in the nature of retailing that you do not have time to compliment suppliers when things work so complaints are the only feedback we routinely get

Recently we decided to improve the popular and successful knitted T Rex. It soon became obvious that some of our customers did not like the new improved version and just wanted the original one back. What we hope is that the way we handled the complaints gave our customers the confidence to continue to work with us.

No one in business is naive enough to believe that everything always run smoothly, but here at Best Years we pride ourselves on taking all feedback seriously and resolving issues as quickly as possible

However if you ever have enough time to let us know when we are doing things right then that would also be fab!

Want to say something. Please email gaynor@bestyears.co.uk