Distance Selling Regs

Best Years do not sell direct to consumers but we do keep in regualr contact with our Trading Standards office and we thought one of their recent updates would be of interest to you if you sell on line

In a recent clarification of the Distance Selling regulations it has been confirmed that if the consumer does not like the goods, and returns them within 7 days, then the retailer must refund not just the cost of the goods but also the delivery charge

However they do not have to cover the actual cost of return

Next have just been caught out as they gave the consumer free returns but do not refund the original delivery charge

This is because the consumer is judged not to have sufficient information at point of sale (ie the website or catalogue) to make a decision.

This not include personalised goods

For more information please see the Trading Standards website because they are fab!

http://www.tradingstandards.gov.uk/