Welcome to Best Years (donkey)

We take your privacy seriously.

Cookies

To help improve this site we may place small data files, known as cookies, onto your computer.

Our cookies aren't used to identify you personally. They're just used to make the site work better for you. They do this by:

remembering how you like things displayed
measuring how you use the website so we can make sure it meets your needs
ensuring the website works properly
keep track of the items in your shopping basket

You can manage and/or delete these small files as you wish. You can even decide to stop any site from using them.

To learn more about cookies and how to manage them visit AboutCookies.org. Or please read on to find out more about how and where we use cookies.

How we use Cookies

Best Years uses cookies for several purposes, we've listed each of them below with more details about why we use them and how long they'll last.

Measuring website usage (Google Analytics)

We use Google Analytics to collect information about how people use our site. We do this to make sure it's meeting your needs and to understand how we could improve it.

Google Analytics stores information about what pages you visit, how long you are on the site, how you got here and what you click on. We do not collect or store your personal information (e.g. your name or address) so this information cannot be used to identify who you are.

The following cookies are set by Google Analytics:

Name	Typical Content	Expires
_utma	randomly generated number	2 years
_utmb	randomly generated number	30 minutes
_utmc	randomly generated number	when you close your browser
_utmx	randomly generated number	2 years
_utmz	randomly generated number and information on how the site was reached (e.g. direct or via a link, organic search or paid search)	6 months

Website operation

The system that runs our website sets a cookie to tell when you last visited and who you are if you are visiting from the same computer and have an account with us - (it is the use of cookies that allows our website to greet you by name when you visit)

Name	Typical Content	Expires
osCsid	randomly generated number	when you close your browser

Remembering if you've hidden our cookies message

On your first visit to Best Years you'll see a banner at the top of the page - explaining briefly how we use cookies, and offering you more information. When you close this message, we'll store a cookie so that your computer knows you've seen it and knows not to show it again.

Name	Typical Content	Expires
cookieMessageAcknowledged	randomly generated number	999 days

NB: Cookie guidance wording adapted from gov.uk, shared under the Open Government License.

If you are using Microsoft Internet Explorer Version 6.0 or above, you can disable cookies by clicking Tools > Internet Options > Privacy and then changing the level to block all cookies - doing so however, may prevent you from keeping items in your shopping cart and completing your order.

We do not allow any advertiser or third party to place pop-ups, pop-unders or anything else that will enable them to use cookies on your computer.

Other Privacy Issues

We are committed to protecting your privacy whenever you visit and use our website.

What information do you hold about me?

If you have signed up for our newsletter or sent us an e-mail query, you have given us your email address and possibly your name as well.

If you have placed an order with us or created an account with us, you will have given us your name and address details, and possibly your credit card information.

How is this information used?

If you send us an e-mail query, your details are not used for any other purpose other than answering your query.
If you enter a competition, you are given the option of receiving our newsletter as well, if you choose not to receive this - then you wont!
Obviously, if you win a competition, we will contact you using the information you have given!
The first name and home town of competition winners are normally posted on our website - we shall seek your permission for this before any information is posted

We send out regular (2 per month maximum) newsletters and occasional additional company information emails. If you do not want to receive these e-mails, simply choose the Unsubscribe option in the Your Account page or on the Newsletter Subscription page - this will automatically stop any more newsletters being sent to you.

If you have subscribed to our newsletters, but you do not have an account with us, simply choose the Unsubscribe option on the main page and follow the unsubscribe information given, or alternatively, follow the unsubscribe instructions at the foot of each e-mail newsletter.

If you have placed an order with us, in addition to a confirmation e-mail , we shall send you an email informing you of the status of your order - or if the status has changed - for example, we shall tell you when your order has been dispatched.

Your Credit Card Information

For your increased security (and our peace of mind!) Best Years Limited does not collect or store customers credit card information - this is collected using our Credit Card Facility. For further information about this, please email sales@bestyears.co.uk

Use of your Information

We do not exchange, sell or otherwise give away any of your personal information to any other companies or individual - ever!

Who Else Will See Your Information?

For the sole purpose of completing your order, we have to pass some of your information to service suppliers (other companies). These are - Royal Mail, Our Credit Card Processor and our parcel courier services. The information passed to these companies is used only for the purpose of completing your order - e.g. delivering your stuff!

What If I Have Questions About My Information?

If you have any further questions with regards to your privacy, when using our website, please contact us at sales@bestyears.co.uk

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